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Appointments

diary_appointment

A separate appointment must be made for each patient to be seen. The duty doctor will continue after normal surgery to deal with any urgent problems. There are some appointments, which are available to book up to one month in advance with the doctors/nurses.

We have a number of appointments to offer each day.  If your appointment is a new urgent (on the day) appointment we will offer you an appointment with a doctor as soon as possible.  For routine appointments with a doctor please book in advance (up to 4 weeks).  The doctors will endeavour to keep to their surgery times.  We aim to see you within 30 minutes of your appointment time.  Delay is sometimes unavoidable but when this happens we will try to keep you informed.

Please do not make an appointment simply to have forms filled in or signed. These should be left at reception and collected by arrangement whereupon a fee may be payable (see list of non NHS charges displayed in reception). 

The HUB - GP/Nurse Appointments

Information for Patients!

You may have heard us talk about appointment at the HUB if you have called for an appointment at the surgery. 

What is this?

Southampton GPs introduced a new initiative a little while ago now to provide patients access to medical help from 8am to 8pm every weekday (including bank holidays) and 8am to 4pm on Saturday and 8am to 2pm on Sunday.

Southampton Primary Care Ltd (which is owned by all Southampton GP practices) has been set up to provide these appointments at 'THE HUB' and is an important part of the practices' resource to help provide appointments to our patient population.  You will be asked for permission to share your medical record with the person seeing you to ensure they can view your usual medication and possible allergies etc.

Who can use these appointments?

As a registered patient at Atherley House Surgery, we can book an appointment with a doctor or nurse for you.  You may find it more convenient to ask for a HUB appointment, especially if you work or can only see a GP or nurse at the weekend.

Where are these HUBS?

There are six HUBS throughout the city (see below) who offer these appointments but we cannot guarantee which one will have free appointments on any particular day.  Please be aware that you may have to  visit one which may be slightly further away from your local surgery.

Shirley Health Partnership, Shirley Health Centre, Grove Road, Southampton SO15 3UA

Aldermoor Surgery, Aldermoor Close, Southampton SO16 5ST

St. Mary's Surgery, 1 Johnson Street, Southampton SO14 1LT

Woolston Lodge Surgery,  66 Portsmouth Road, Woolston, Southampton,SO19 9AL

Chessel Practice, 4 Chessel Avenue, Bitterne, Southampton, SO19 4AA

Portswood Solent Surgery, 7 Belmont Road, Portswood, Southampton, SO17 2GD

How do I book an appointment at The Hub?

Our reception staff can book these for you, call the surgery on 02380 220763.  Also if you phone NHS 111 (when we are closed), then you could be offered a HUB appointment if you need to be seen by a GP or nurse on that day. Remember calling NHS 111 is free to phone and available 24 hours a day, 365 days a year, so you may not need to wait until 8am on Monday morning if you are needing medical attention. over the weekend.

Extended Hours

Please be aware that if you book a Saturday appointment or an early morning 'extended hours' appointment, you will need to go round to the back of the property to gain entry.  The surgery will be closed for all other matters during those times. 

Appointments online

We now have a number of appointments to book online via the above link.

Telephone Advice

We will answer the telephone as swiftly as possible and enquiries will be dealt with promptly. Our receptionists are trained to answer the telephone and you will be able to speak to any member of the Primary Health Care Team. If they are unavailable, your call will be returned as soon as possible. If you think your problem can be dealt with safely over the telephone you can request a telephone consultation with a doctor/nurse and they will ring you back as soon as they are available.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
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