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Welcome to Atherley House Surgery
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant services.
Christmas and New Year opening hours:
We will closed on the following dates:
Wednesday 25th December 2019
Thursday 26th December 2019
Wednesday 1st January 2020
Please remember to order any medication in advance of these dates to ensure you do not run out while we are closed. If you need medical advice or attention during these dates then please either ring 111, attend at the Urgent Treatment Centre (Royal South Hants Hospital) or seek advice from a pharmacist.
Online services/NHS App
If you wish to register for online services (booking appointments, requesting medication, seeing coded records) then please bring photographic ID along to the flu clinic with a completed registration form (available via online services link on this page). You will then be contacted when online services are available for you to use.
Alternatively go to your Apps store on your mobile telephone and download the NHS App. Once registered you can use this to access online services via the app.
Named Accountable GP
All patients at Atherley House surgery are free to see any GP of their choice but each one has a named accountable GP on their clinical record. If you wish to find out who your named GP is then please ask at reception. This named GP has overall responsibility for you but please feel free to request an appointment with any doctor who may be available.
Friends & Family Test (FFT)
As from 1st December 2014 all GP practices were required to ask their patients for regular feedback on the services they provide and to report monthly to NHS England with the results.
This consists of just two questions and will not take long at all to complete. The first question will be asking if you would recommend your surgery to friends or family if they require similar services and the second is a freetext response answer to a question of the surgery's choice. It is up to you whether you answer the second question or not.
We would be very grateful if you would take just a few moments to participate in this by clicking on the link under 'Have your Say' (Friend & Family Test) to the right of this notice. The more patients who answer, the more likely we are to understand your thoughts with a view to making improvements to what we have to offer.
Access to the surgery for disabled patients is available by the rear access door. Please ring the bell and someone from reception will attend to you.
We make every effort to give the best service possible to everyone who attends our practice. If you do wish to make a complaint please go to 'practice policies' on the quick links section of our home page for full details as to the correct procedure to follow.