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Welcome to Atherley House Surgery
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
**BANK HOLIDAY CLOSURE**
We will be closed on Monday 30th May due to the bank holiday. If you need help or assistance during this time then please telephone 111 (out of hours service). This phone number is free to ring from both landlines and mobiles. We will re-open at 8.30am on Tuesday 31st May.
Named Accountable GP
All patients at Atherley House surgery are free to see any GP of their choice but each one has a named accountable GP on their clinical record. If you wish to find out who your named GP is then please ask at reception. This named GP has overall responsibility for you but please feel free to request an appointment with any doctor who may be available.
Friends & Family Test (FFT)
As from 1st December 2014 all GP practices were required to ask their patients for regular feedback on the services they provide and to report monthly to NHS England with the results.
This consists of just two questions and will not take long at all to complete. The first question will be asking if you would recommend your surgery to friends or family if they require similar services and the second is a freetext response answer to a question of the surgery's choice. It is up to you whether you answer the second question or not.
We would be very grateful if you would take just a few moments to participate in this by clicking on the link under 'Have your Say' (Friend & Family Test) to the right of this notice. The more patients who answer, the more likely we are to understand your thoughts with a view to making improvements to what we have to offer.
Patient Survey - 2016
We recently sent a survey out to our Patient Participation Group and put hard copies on the reception desk for completion by patients visiting the practice. The responses we received were then analysed and a report drawn up. If you wish to view the report please go to the patient survey tab to the right of this post under 'have your say'. We would like to thank all those patients who contributed to this.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Access to the surgery for disabled patients is available by the rear access door. Please ring the bell and someone from reception will attend to you.
We make every effort to give the best service possible to everyone who attends our practice. If you do wish to make a complaint please go to 'practice policies' on the quick links section of our home page for full details as to the correct procedure to follow.