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Welcome to Atherley House Surgery
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant services.
**Covid 19 information**
To ensure that our staff and our patients remain safe, we have taken the decision to keep our front door closed until further notice.
This does not mean we are closed! We of course remain operational and can still be contacted by phone (023 80220763 or 023 80221964) as well as online using eConsult (see above) or via the NHS app/online for booking telephone appointments or ordering your repeat prescriptions. If you do not have online access you can drop a prescription request through our letterbox situated on the wall at the front of the surgery. Please write on the request the pharmacy you would like to collect your medication from. We will then send your items electronically to that pharmacy for you to collect from them direct. We will also temporarily take requests over the telephone for those patients who are most vulnerable.
If you need to contact us for an appointment, you will be added to our daily call list and your needs will be assessed through our GP/Nurse telephone triage calls. If you need to be seen by a clinical member of staff, you will be offered an appointment to attend. Please listen to the instructions given on how to attend for your appointment.
The current situation is unprecedented and as such, guidance from Public Health and NHS England is being updated daily, we will make every effort keep our website and Facebook page as up to date as possible.
We do kindly ask that you respect the effort our staff are making to keep us operational and to remain safe and well themselves. Phones may not be answered straight away so please think before you call, ‘do I need to contact the surgery to ask this particular question’ or 'can I find the information/help I need by looking at NHS 111 website (as an example)'.
We have been receiving calls already with regards to wearing face masks in public places as per legislation recently passed by the government. We are not in a position to issue letters to patients who feel they cannot wear a mask. If you wish for more information and guidance please visit www.keepsafe.org.uk/mask
If you have been advised to self-isolate for more than 7 days and need a sick note for your employer, please go online to https://111.nhs.uk/isolation-note
Information remains subject to regular change and updates. More information can be found on the NHS website here.
CAN YOU HELP? The NHS needs people who have recovered from Covid-19 to offer to donate plasma, for a trial which could save the lives of people who are still ill. If you have tested positive recently but are now well please visit www.nhsbt.nhs.uk for more information.
RESCUE PACKS FOR COPD AND ASTHMA - We have been made aware of posts circulating on social media telling people they can get a "Rescue Pack" containing a short supply of steroids and antibiotics if they suffer from Asthma or COPD. Whilst some patients have been issued with these where the clinician determines them to be high risk they are not advised for all patients diagnosed with Asthma and COPD. We have been overwhelmed with patients contacting the surgery to request these during what is already a very busy time which is impacting our ability to manage unwell patients. High risk patients will be identified and contacted - therefore please do not contact the surgery in relation to this matter unless you feel unwell.REPEAT PRESCRIPTION REQUESTS - Please use the NHS App or our online services where you can to request your medication. If you are not able to do this and need to drop a repeat request off, you can do this via our letterbox situated on the wall at the front of the surgery. Please also write on your request a nominated pharmacy, if you do not already have one, and we will then send the prescription electronically to this pharmacy for you to collect direct from them.
NOMINATE A PHARMACY - We are asking all patients to nominate a pharmacy if they have not already done so. This is enable us to send all completed prescriptions by electronic means to that pharmacy as this helps limit the number of places you need to access.
We need to work together to ensure we can protect our patients and staff and maintain consistent care for all our population.
SOCIAL PRESCRIBING - if you are struggling with your mental wellbeing, need to be more socially connected, need advice/support with your finances, need help to become more healthy or just need help sourcing medication and food deliveries during isolation from covid-19 please ring the social prescribing team on 023 80170610 or go online to https://www.gov.uk/coronavirus-extremely-vulnerable
Thank you for all your support during this period. Dr A Wallis, Dr C Law & Dr T Hillman.
Online services/NHS App
If you wish to register for online services (booking appointments, requesting medication, seeing coded records) then from this website (online services) you can download a form to enable us to set you up for online services. Email it back to us at firstname.lastname@example.org and someone will be in touch with you to confirm the process.
Alternatively go to your Apps store on your mobile telephone and download the NHS App. Once registered you can use this to access online services via the app.
Named Accountable GP
All patients at Atherley House surgery are free to see any GP of their choice but each one has a named accountable GP on their clinical record. If you wish to find out who your named GP is then please ask at reception. This named GP has overall responsibility for you but please feel free to request an appointment with any doctor who may be available.
Friends & Family Test (FFT)
As from 1st December 2014 all GP practices were required to ask their patients for regular feedback on the services they provide and to report monthly to NHS England with the results.
This consists of just two questions and will not take long at all to complete. The first question will be asking if you would recommend your surgery to friends or family if they require similar services and the second is a freetext response answer to a question of the surgery's choice. It is up to you whether you answer the second question or not.
We would be very grateful if you would take just a few moments to participate in this by clicking on the link under 'Have your Say' (Friend & Family Test) to the right of this notice. The more patients who answer, the more likely we are to understand your thoughts with a view to making improvements to what we have to offer.
Access to the surgery for disabled patients is available by the rear access door. Please ring the bell and someone from reception will attend to you.
We make every effort to give the best service possible to everyone who attends our practice. If you do wish to make a complaint please go to 'practice policies' on the quick links section of our home page for full details as to the correct procedure to follow.