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Welcome to Atherley House Surgery
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant services. Please click on the link below for advice on the right service to use for your query.
Please note that repeat prescriptions will now take 72 hours (three working days) due to the volume we now receive. Please put in your request in plenty of time to enable us to process these.
For Data Opt Out queries - please see 'Information Sharing' link to the right of this notice.
How to access your COVID-19 vaccination status
Through the NHS App
You can access your COVID-19 vaccination status through the free NHS App. You can access the app through mobile devices such as a smartphone or tablet. Proof of your COVID-19 vaccination status will be shown within the NHS App. We recommend that you register with the app before booking international travel. For access via the NHS App you do not need to contact your GP.
The NHS App will continue to be developed with further updates in the future. This will include the ability to show your COVID-19 test results.
By calling 119
If you do not have access to a smartphone and know that the country you are travelling to requires COVID-19 vaccination status, you can call 119 and ask for a letter to be posted to you.
Meanwhile, we all need to keep to the advice of hand-washing, face masks and social distancing but we all look forward to the time when we will return to life as normal.
Thank you all for your patience. REPEAT PRESCRIPTION REQUESTS - Please use the NHS App or our online services where you can to request your medication. If you are not able to do this and need to drop a repeat request off, you can do this via our letterbox situated on the wall at the front of the surgery. Please also write on your request a nominated pharmacy, if you do not already have one, and we will then send the prescription electronically to this pharmacy for you to collect direct from them.
NOMINATE A PHARMACY - We are asking all patients to nominate a pharmacy if they have not already done so. This is enable us to send all completed prescriptions by electronic means to that pharmacy as this helps limit the number of places you need to access.
SOCIAL PRESCRIBING - if you are struggling with your mental wellbeing, need to be more socially connected, need advice/support with your finances, need help to become more healthy or just need help sourcing medication and food deliveries during isolation from covid-19 please ring the social prescribing team on 023 80170610 or go online to https://www.gov.uk/coronavirus-extremely-vulnerable
Online services/NHS App
If you wish to register for online services (booking appointments, requesting medication, seeing coded records) then from this website (online services) you can download a form to enable us to set you up for online services. Email it back to us at email@example.com and someone will be in touch with you to confirm the process.
Alternatively go to your Apps store on your mobile telephone and download the NHS App. Once registered you can use this to access online services via the app.
Named Accountable GP
All patients at Atherley House surgery are free to see any GP of their choice but each one has a named accountable GP on their clinical record. If you wish to find out who your named GP is then please ask at reception. This named GP has overall responsibility for you but please feel free to request an appointment with any doctor who may be available.
Friends & Family Test (FFT)
As from 1st December 2014 all GP practices were required to ask their patients for regular feedback on the services they provide and to report monthly to NHS England with the results.
This consists of just two questions and will not take long at all to complete. The first question will be asking if you would recommend your surgery to friends or family if they require similar services and the second is a freetext response answer to a question of the surgery's choice. It is up to you whether you answer the second question or not.
We would be very grateful if you would take just a few moments to participate in this by clicking on the link under 'Have your Say' (Friend & Family Test) to the right of this notice. The more patients who answer, the more likely we are to understand your thoughts with a view to making improvements to what we have to offer.
Access to the surgery for disabled patients is available by the rear access door. Please ring the bell and someone from reception will attend to you.
We make every effort to give the best service possible to everyone who attends our practice. If you do wish to make a complaint please go to 'practice policies' on the quick links section of our home page for full details as to the correct procedure to follow.