Appointments

For advice on a routine matter you can use the eConsult service, an online consultation tool. You will be contacted by the practice by the end of the next working day.

Click on the banner opposite to start an eConsult. 

Do not submit urgent enquiries.

To request an urgent appointment for today (Monday to Friday):

• phone us on 023 8022 0763 or 023 8022 1964 from 8:30am or 14:00pm

When you get in touch, our reception team will ask for a brief description of your symptoms.

We will use the information you give us to choose the most suitable clincian to help you.

Routine GP appointments are available to book each morning (Monday to Friday) for 3 to 5 working days in advance:

• phone us on 023 8022 0763 or 023 8022 1964 from 8:30am
• visit the surgery and speak with a receptionist, Monday to Friday

When you get in touch, our reception team will ask for a brief description of your symptoms.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Our nursing team provide a variety of treatment room functions which include blood tests, blood pressure checks, ECG's, cervical screening, long term condition reviews, immunisations and injections, contraception reviews etc. To book a Nurse appointment you can:

• Phone us on 02380 220 763 or 02380 221 964, Monday to Friday from 08:30am

You can also attend Southampton General Hospital or Royal South Hants Hospital for a blood test if this is more convenient. You can book a blood test at the hospital here or by calling 023 81204877 Monday to Friday between 8am and 6pm.

Mental Health Practitioner - You can access mental health support direct from the practice. In order to see the Mental Health Practitioner you will require to have an initial appointment with the GP. If you are currently under the care of Steps to Wellbeing or the Community Mental Health team you may not be eligible for this service.

Social Prescribers - If you require support with a problem that is not of a medical nature such as, housing, bereavement, financial and loneliness to name a few, our social prescribers can support you and connect you with other services. You can self-refer to the social prescriber by clicking here.

Health & Wellbeing Coach - Our coaches can provide support if you are wanting to make diet and lifestyle changes or support with losing weight. If you would like to be referred you can speak with a member of our reception team, submit an e-Consult or discuss with the GP.

First Contact Physio - Are you experiencing muscular or joint pain? Did you know that you can see our first contact physio who will be able to provide management advice and support as well as onward refer to the community physiotherapy service if further intervention is required. Our physio is also able to provide a sick note where appropriate.

Clinical Pharmacist - Our clinical pharmacist can support you with advice regarding your medications, carry out medication reviews and support certain health conditions such as hypertension, asthma and COPD.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call

Appointments by phone, video call can be more flexible and often means you get help sooner.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to offer the appointment to someone else.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – SystmOnline
• phone us on 023 8022 0763 or 023 8022 1964 from 8:30am
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice before 10:30am

We take an active part in the teaching of future doctors.  Students taking part in our surgeries will have completed at least 2 years of training. 

You will be told if a student will be with the doctor when you make an appointment.  Please tell the receptionist if you do not want the student to be present, or request an appointment on another day.  We consider our role in training to be very important and are grateful to those patients who feel able to help.